Course curriculum

  • 1

    Module 1: Introduction to Standard Operating Procedures

    • Welcome to the SOP writing course

    • Understanding the importance of SOPs: Why do we need SOPs?

    • SOP vs policy

    • Why we need clear and accurate SOPs

  • 2

    Module 2: Planning phase

    • Planning to write an SOP: Brainstorming

    • Planning to write an SOP: Process mapping

    • Prepare a process map, detailing every step in the process: Practical
  • 3

    Module 3: Writing Style, Tone, Language and Terminologies

    • Style, language and terminologies

    • Style, language and terminologies (cont)

    • Style, language and terminologies (fin)
  • 4

    Module 4: Understanding the SOP template headings

    • Format

    • Explanation of SOP template headings

    • Explanation of SOP template headings cont.
  • 5

    Module 5: Reading and acknowledging SOPs

    • Reading and acknowledging SOPs

    • Where/how to access PowerApps on the SharePoint landing page to read SOPs and policies

    • How do I know which SOPs to read?

    • How often must you read SOP?

    • SOPs and job aids
  • 6

    Thank you

    • Vote of thanks from presenters