Course curriculum

  • 1

    How the course works

    • Welcome!

    • How the course works
  • 2

    1. Own your role as line manager (on TEAMS)

    • How to attend your first TEAMS session
  • 3

    2. Plan early and well

    • Plan early and well

    • Quiz - Plan early and well

    • How to plan well, by Nomonde Ngada
  • 4

    3. Delegate well

    • Delegate well

    • Quiz - Delegate well

    • Seven steps to delegate well, by Michelle Carey
  • 5

    4. Keep your team on track

    • Keep your team on track

    • Quiz - Keep your team on track

    • Using Quality Improvement (QI) to keep your team on track, by Asanda Jele

  • 6

    5. Coach and mentor for success (on TEAMS)

    • How to attend your second TEAMS session

    • Six tips to be a better coach, by Michelle Johnson

    • How to be a good mentor, by Amanda Hlanganyana
  • 7

    6. Connect to people’s hearts and minds

    • Connect to people’s hearts and minds

    • Quiz: Connect to people's hearts and minds

    • Working well with different personalities, by Susannah Clarke-Von Witt
  • 8

    7. Let them reach for the stars

    • Let them reach for the stars

    • Quiz - Let them reach for the stars

    • How to motivate your team, Mandisa Mona
  • 9

    8. Stay human when things get difficult (on TEAMS)

    • How to attend your second TEAMS session

    • Managing difficult situations, by Susannah Clarke-Von Witt

    • Two ways to deal with conflict between team members, by Serole Legodi
  • 10

    9. Become an HR star

    • Welcome to the HR module, by Amanda Kweyama

    • Become an HR star

    • Quiz - Become an HR star
  • 11

    10. Focus your attention and stay organized

    • Focus your attention and stay organized

    • Quiz - Focus your attention and stay organized
  • 12

    BONUS MATERIALS: Practical activities to grow your skills

    • For Module 1: Explore your signature strengths as a line manager

    • For Module 2: Plan with a SWOT analysis

    • For Module 3: Evaluate your delegation skills

    • For Module 4: Plan a successful feedback session

    • For Module 5: Evaluation of your coaching skills

    • For Module 6: Keep a communication journal

    • For Module 7: Keep your team motivated

    • For Module 8: Plan assertive behaviour

    • For Module 9: Are you an HR star yet?

    • For Module 10: Get your priorities straight